Return, Refund & Exchange Policy

This Return, Refund & Exchange Policy applies to purchases made from Zest Livings. Please refer to the relevant section based on the delivery country of your order.

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Singapore Return, Refund & Exchange Policy

Return or exchange requests can only be made within 15 days from the date you receive the product. We regret that we are unable to accept return or exchange requests after 15 days of delivery.

All return and exchange requests must be submitted through our Returns & Refund Form here:
Return & Refund Form

Once your request is submitted, our team will review the details and contact you to schedule a collection date, where applicable.

Inspection of the returned product will be carried out within 3–7 working days upon receipt at our warehouse. If the returned item is assessed and validated to be in good condition, please allow up to 28 working days for the refund to be processed.

Zest Livings reserves the right to reject any return, refund, exchange or warranty claim if the item does not meet our Return Policy requirements.

Condition of Returned Items

All items must be returned in their original packaging. Items without their original packaging will not be eligible for return, refund or exchange.

The original packaging must be complete and in suitable condition for collection and transportation, including any original boxes, protective wrapping, inserts, accessories, manuals and accompanying parts.

Poor condition includes, but is not limited to:

1. Stains, spots, marks, halos, soiling or discolouration
2.  Scratches, dents, drilling or any modification made to the product
3. Tears, cuts or loose threading
4.  Broken parts or visible crack lines
5.  Odours
6. Pet hair, pet smells or pet scratches
7.  Damage caused by improper use, care, storage, assembly or movement

We do not accept return, exchange or warranty claims relating to stains, marks, halos, spots, soiling, discolouration, normal wear and tear, misuse, mishandling, or damage caused after delivery.

Refund Calculation

The refund amount for approved returns will be calculated as follows:

Refund Amount = Purchase Price – Non-refundable Delivery Fee – Applicable Restocking Fee – Return/Exchange Collection Charges

Original delivery charges are non-refundable.

Additional return or exchange collection charges apply for normal goods:

> For items valued below S$500: S$30 per address
> For items valued at S$500 and above: S$50 per address

Restocking Fees

A non-waivable restocking fee applies to all approved returns:

> For items valued below S$500: 20% of the purchase amount
> For items valued at S$500 and above: 35% of the purchase amount

Refunds do not include utilised vouchers, rebates, platform discounts, promo codes, delivery fees, assembly fees or other service charges.

Items Not Eligible for Return, Refund or Exchange

The Singapore Return, Refund & Exchange Policy is not applicable to the following items:

1. Customised orders
2. Display units
3. Made-to-order marble tables
4. Products purchased on clearance sale
5. Mattresses, cushions and other hygiene-sensitive products
6. Items that have been assembled, used, modified, damaged or mishandled after delivery

For display units, clearance items or items sold with disclosed defects, claims will not be accepted for defects or conditions that were made known to the customer before purchase.

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Malaysia Return, Refund & Exchange Policy

For Malaysia orders, all items sold are final and are not eligible for return, refund or exchange due to change of mind, incorrect measurements, colour preference, comfort preference, material preference, or unsuitability for the customer’s space.

Return, refund or exchange requests are only accepted for the following cases:
> Manufacturing defects
> Wrong item delivered
> Damage upon delivery, provided it is reported within the stated timeframe

Customers must inspect their item upon delivery. Any defect, damage or wrong shipment must be reported to us within 5 days from the date of receipt. Requests submitted after this period may not be accepted.

All requests must be submitted through our Returns & Refund Form here:
Return & Refund Form

Customers are required to provide:
> Original order number or invoice
> Clear photos and/or videos of the issue
> A brief description of the problem

Incomplete submissions may delay the review process.

Condition of Items

Items must remain in their original delivered condition and packaging, where possible.

Customers should not use, assemble, modify, repair, clean, dispose of, or move the item in a way that may worsen its condition before our team completes the assessment.

Zest Livings reserves the right to reject any return, refund, exchange or warranty claim if the item is found to be in poor condition or if the issue is not due to a manufacturing defect, wrong shipment or delivery-related damage.

Poor condition includes, but is not limited to:

> Stains, spots, marks, halos, soiling or discolouration
> Scratches, dents, drilling, modification or unauthorised repair
> Tears, cuts or loose threading caused by use or mishandling
> Cracks or breakage caused after delivery
> Odours, pet hair, pet smells or pet scratches
> Damage caused by improper use, care, storage, assembly or movement

We do not accept return, exchange or warranty claims relating to stains, marks, halos, spots, soiling, discolouration, normal wear and tear, misuse, mishandling, or damage caused after delivery.

Assessment Process

Once the completed request is submitted, our team will review the claim and may request further photos, videos or information.

Where necessary, we may arrange for inspection or collection of the item. Inspection will generally be carried out within 3–7 working days after the item is received at our warehouse or inspected by our team.

Remedy for Approved Claims

If the claim is verified, Zest Livings may offer one of the following solutions depending on the nature of the issue:

> Replacement of the affected part
> Exchange for the same item
> Exchange for an item of similar value, subject to stock availability
> Refund, only where repair, replacement or exchange is not available or suitable

For verified manufacturing defects or wrong shipments, Zest Livings will bear the reasonable cost of sending the replacement item or part back to the customer.

Refunds for Malaysia Orders

All items sold are final and non-refundable, except for approved cases involving verified defects, wrong shipments, or where required under applicable consumer laws.

Where a refund is approved, the refund will be processed through the original payment method where possible. Please allow up to 28 working days for the refund to be processed after approval.

Refunds do not include utilised vouchers, rebates, platform discounts, promo codes, delivery fees, assembly fees or other service charges, unless otherwise approved by Zest Livings or required by law.

Items Not Eligible for Return, Refund or Exchange

The Malaysia Return, Refund & Exchange Policy is not applicable to the following items, except for verified manufacturing defects or wrong shipments:

1.Customised orders
2. Made-to-order marble tables
3. Products purchased on clearance sale
4. Mattresses, cushions and other hygiene-sensitive products
5. Items that have been assembled, used, modified, damaged or mishandled after delivery

For display units, clearance items or items sold with disclosed defects, claims will not be accepted for defects or conditions that were made known to the customer before purchase.

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Final Decision

Zest Livings reserves the right to make the final decision on all return, refund, exchange and warranty claims after assessment.

This policy does not affect any rights customers may have under applicable consumer protection laws.